Which statement is CORRECT with regards to outcomes?

The purpose of the “deployment management” practice is stated by which of the following?

A service consumer contributes to the reduction of risk in which way?

Fill in the blank:

The purpose of the supplier management practice is to ensure that the organization’s suppliers and their ________ are managed appropriately to support the seamless provision of quality products and services.

Service provision includes:

Fill in the blank:

________ is defined as a cause, or potential cause, of one or more incidents?

Which is an action performed by a service provider when provisioning a service?

Fill in the blank:

The definition of “change” is the addition, modification, or removal of anything that could have a direct or indirect effect on ________.

What application do ITIL guiding principles have within an organization?

The classification, ownership and communication of service requests and incidents coordinates with which practice?

Using existing services, processes, people, and tools when improving services is a recommendation of which ITIL guiding principle?

Fill in the blank:

The management of major incidents and the management of information security incidents usually require ________.

Eliminating activities that do not contribute to the creation of value is a recommendation of which guiding principle?

A service request may include which of the following?

How knowledge assets should be protected is a consideration of which dimension of service management?

A workflow management system is included in which dimension of service management?

Which of the following is NOT an ITIL service value system component?

The service value system describes which of the following?

The service value chain facilitates which of the following outcomes?

Activities within the service value chain are interconnected by which of the following?

“Plan”, “improve”, and “engage” are best categorized by which of the following?

What statement defines a warranty?

The purpose of the “design and transition” value chain activity includes which of the following?

What is defined as a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?

To support the agreed quality of the service by handling all user-initiated service requests is the purpose of which practice?